Warranty Policy

We appreciate your choice of Celeste Astra for your exquisite jewelry needs. To ensure your satisfaction and maintain the integrity of your purchase, we offer a comprehensive warranty policy. Please review the following terms and conditions that govern our warranty:

Shipping Responsibility:
Customers are responsible for all shipping charges incurred when returning items to Celeste Astra for warranty service. To initiate a return, please contact our support team for detailed instructions.

Secure Packaging:
To ensure that your items reach us safely, please pack them securely. Celeste Astra is not responsible for items lost or stolen in transit. Proper packaging will help prevent damage during shipping.

Shipping Method:
All returned items must be shipped by a traceable method. Packages returned to us without a tracking number will not be eligible for warranty service. This is important for the security and verification of your return.

Warranty Void:
Celeste Astra reserves the right to void the warranty on any item that shows signs of alteration, abuse, or damage beyond normal wear, as determined by our professional jewelers. Protect your jewelry by handling it with care and avoiding unauthorized alterations.

Exclusions:
Our warranty does not cover：

1. Lost or stolen items.
2. Defects or damage due to normal wear and tear.
3. Damage resulting from accidents, abuse, or the use of non-Celeste Astra products with our products.
4. Exposure to harsh chemicals or environments that may alter the appearance of our products, such as liquid silver polish, pools, hot tubs, and spas.

Product Care:
For information on how to care for and protect your Celeste Astra products, please refer to our product use and care instructions provided with your purchase. Failure to follow these guidelines may constitute misuse and could void your warranty.

Contact Us:
For warranty claims or questions, please contact us at：
Email: support@celesteastra.com

WhatsApp: +1 (332) 273-9898